In case you’ve sent an invoice, but the client doesn’t like the product or wants a refund, MoneyPenny helps you cancel the invoice and send a “Credit Memo” (also known as “credit note”).
To cancel the invoice, simply go to the Invoices List (Sales -> Invoices), choose the related invoice and click “Cancel invoice” in the row-end menu, as you can see below:
After clicking “Cancel invoice” – this invoice’s status will be changed to “Void” and a credit note will be created (invoice with the status “cancelled”).
To send a credit note to your client, open a preview of the cancelled invoice and click the “Send” icon.
1. You cannot cancel:
– “Draft” invoices (because they haven’t been sent to your client yet) and
– “Void” invoices (invalid invoices).
2. You can cancel invoices with statuses: “Activated”, “Viewed”, “Disputed”, “Overdue”, “Partial”, “Paid”.
Keep in mind: if your invoice is already paid or partially paid, its payment will become red in payments list.
As this payment still affects your reports, you might want/need to delete it or make a refund.